Customer Service And Good Shopping Experience Essay

a) Customers requirement are reliably identified through consultation with customers:- The Pak n save has been consulting with the people so that they can build good relationship with customer and work on their weaknesses. Pak n save is doing survey by communicating with the customers regarding their services and products so that they are going to do better in future for what they did in past and customer will happy with them. Pak n save is going to provide more customer service and good shopping experience both online and in store .The Pak n save team is happy to give respond to customer queries about their products and services. The team appreciate the customer comments and suggestions. The team read the comments and ready to work on change what they need to do in change in their services. The team always appreciate those customers who give good feedback by sending emails to the company. The Pak n save management always trying policies in prescribed manner so that they can fulfil demands and needs of the customer. The management always trying to resolve customer problems, giving facilities, provide good quality of products so that they can get attention of more people. (B) Research input on key informants is needed:- Key informant is playing key roles to help in growth of business. It refers to collecting information by taking the interview of multiple people. They can be leader, professional, common people etc. so Pak n save is also taking interview of wide range ofShow MoreRelatedQuestions On Online Shopping Development1748 Words   |  7 PagesOliver in 1997 had defined satisfaction that is the customer reports to judge a product or service, provide a â€Å"pleasurable level of consumption-related fulfillment†. Customer satisfaction should be measured for influence customer buying and repurchases. 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